Welcome new ProxyGuys customer and thank you for trusting us to be your 5G mobile proxy provider. Below we have provided detailed instructions to help get you started using your new mobile proxy and we hope this guide gets you up and running within just a few minutes but if you still have questions our live chat agents are truly available 24/7 to assist you instantly with any of your sales & support questions. That blue icon in the bottom right of every page on our website will get you to a live representative in under 5 minutes!

Multi-Location Customers Connecting For Your First Time…

Note: We offer free plugins for Chrome & Firefox that allow you to quickly connect to your proxy and easily change locations or change your IP. Click HERE to download our plugin for Chrome and click HERE to download our plugin for Firefox. If you are simply using your proxy with Firefox or Chrome this is the preferred and easiest way.

Connecting to our proxies is very easy.

Look for the "Manage Your Proxy" tab on the dashboard.

Depending on what type of proxy plans you have the tab will have 1, 2 or all 3 if you're a customer who has many options.

Once you click on "5G Mobile Proxy" you will then see your credentials for the Mobile Proxy Portal listed.

  1. Visit and sign in with the information we provided to you.

  2. Click on your assigned proxy license such as C793-2320-12-28

  3. Select a location you wish to connect to and hit “Connect”

  4. You will now see all your proxy details such as IP, Port, Username & Password. If you are using HTTP(S) then you will be selecting the IP and using 8000 as the port. If you are using SOCKS5 then you will select the IP and use port 9000. We provide a few formats for you to copy & paste the proxies into your software as a courtesy.

  5. Paste this into your proxy software, network settings or anywhere you want to use the proxies. You’re all set!

Please watch the video below for a quick tutorial…

How to set IP Whitelisting…

  1. Login to

  2. Click on your assigned proxy

  3. Click Enable IP Whitelist

  4. Connect to any available location

  5. Click on “Set IP Whitelist”

  6. Enter your IP and add /32 at the end of it. For example, if your IP is enter “”

  7. If you have more than one proxy you will need to repeat steps 2-6 for each proxy you wish to set up IP whitelisting.​

This can also be done via API, instructions can be found here:

Please watch the video below for a quick tutorial...

Important Notes About IP Whitelisting:

  • You must select "Enable IP Whitelist" before connecting to an available location. If you are already connected, you will be disconnected and will need to reconnect again after you hit "Enable IP Whitelist"

  • When you change locations you MUST repeat steps 5 & 6 again to set your IP again. Remember your IP & Port to connect to also changes.

  • If you disconnect then reconnect, the IP Whitelist will still be enabled but you MUST repeat steps 5 & 6 again to set your IP.

  • When you hit "Disable IP Whitelist" you will be disconnected from your location.

  • When you want to add IP Whitelist again after disabling it you need to start from #3 again.

Utilize your 5G mobile proxy as a VPN to encrypt all of your traffic including iOS & Android mobile app traffic.

Instructions for setting up L2TP VPN...
Windows (Video Tutorial: Setup Part 1, Connecting Part 2)
MacOS (Video Tutorial: Setting up L2PT on MacOS)

You can find your connection details in the portal once you connect to an available proxy location...

​Important Notes about Connecting to your 5G Mobile proxy via VPN

  • Once you connect to a proxy license to an available location in the dashboard ( you will see your VPN access details as shown above. As long as you requested a static password ahead of time you can change proxy locations by simply selecting an available location in the dashboard and hitting the green connect button without having to update your VPN connection details. You can also quickly get a new IP by hitting the "Fast Reset IP" button in the dashboard and waiting about 8 seconds. If for some reason your connection is slow or fails, hit the red "Hard Reset IP & Synchronize Credentials" button in the dashboard and wait 2 minutes before trying again.

  • If you hit the red "Disconnect" button in the proxy license dashboard ( your VPN details will change the next time you hit the green connect button again. To avoid this, always remain connected to a location and only change locations by hitting that green connect button as needed.

Check out the results from while connected using the 5G VPN....

Want a new IP? Click on the green button that says "Fast Reset IP" and wait up to 15 seconds for your proxy to obtain a new IP. You can also right-click on the Fast Reset IP button and choose "Copy Link" and use that link in any browser or app that supports HTTP requests.

Modem Stuck or Proxy Not Working? Click the red "Hard Reset IP" button and this will actually reboot the modem and will solve 99% of problems. Another self-help idea is to simply pick another location and connect to that. Each time you switch locations you are connected to a new dedicated 5G modem so if a modem was bad, changing locations will get you back on a good modem.

Slow Speeds? That means the current modem you are using has been throttled. To help us fix it please record the IP:PORT of the connection you are on and report it to us and then simply click disconnect and reconnect and you should get a new modem or change locations to get a new 5G modem.

Want to change proxy locations? You can do this simply by selecting the green "Connect" button on the location you wish to use. You will get a new IP:Port:User:Pass every time you change locations so you must update your software with this. If you are using our Chrome or Firefox plugins you do not need to do anything other than select the new location you want. If you are using our IP Whitelist please be sure to read the important notes & guide above as you need to set your whitelisted IP every time you disconnect or change locations.

Is location Unavailable? Sometimes a location is at 100% capacity and thus you are not able to connect to it until another user disconnects from that location. This can be anywhere from 1 minute to several hours just depending on the popularity. Available hardware at each location is on a first come first serve basis. We monitor locations that are close to capacity and try to add more modems as needed. Please be patient. We will not boot off another user from a location just so you can connect.

Want access to the API? API is so you can directly integrate with your software and process IP changes, location changes, resets...etc. You can find all the documentation available at

We hope this helps get you started. Please don't hesitate to ask questions. We are on live chat 24 hours per day.

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